Prevent and detect
Enabled security technology monitors covered endpoint activity and can automatically block or contain supported threats.
Catlin Computer Solutions Trust Center
Security you can understand. Controls you can verify.
A plain-English view of how Catlin Care protects covered devices, controls technician access, responds to alerts, and respects customer privacy.
- Established 2015
- Family-owned
- Ridgecrest-based
- Nationwide remote service
No silent remote sessionsCustomer approval comes first.
No universal configuration claimProtections vary by documented setup.
No absolute security promiseRisk is reduced, never eliminated.
No borrowed certificationsThird-party credentials do not automatically certify Catlin.
Our security model
Layered protection with a human point of contact.
Catlin Care combines automated endpoint safeguards, managed device maintenance, and technician follow-through. The goal is to reduce preventable risk and make the condition of covered devices understandable.
Maintain and verify
Device inventory, update status, vulnerabilities, alerts, and backup health create an operational view of each covered device.
Review and explain
A Catlin technician reviews relevant information during service hours, follows up, and explains when customer action is needed.
Configuration matters.
Installed tools and enabled protections vary by plan, device compatibility, customer needs, and documented setup. Onboarding should confirm the controls active on each covered device.
Catlin Care combines established business-grade security, endpoint-management, backup, recovery, and data-protection technologies into one managed service. The exact protections enabled depend on the customer’s plan, covered devices, compatibility, and documented configuration.
Protection capabilities
What Catlin Care can manage.
The following capabilities are available across Catlin Care configurations. A listed capability is not a promise that it is enabled on every device.
Endpoint security
Business-grade endpoint protection can detect and respond to malware, ransomware, suspicious behavior, and other supported threats.
- Behavior-based threat detection
- Malware and ransomware defense
- Automated threat response
- Endpoint detection and response
- Security alerts and investigation details
Updates and vulnerability management
Managed devices can be checked for missing updates, vulnerable applications, and technical conditions that deserve attention.
- Operating-system updates
- Supported third-party application updates
- Vulnerability identification
- Managed remediation
- Hardware and software inventory
- Device-health visibility
Backup, recovery, and continuity
Eligible configurations include automated cloud backup, Catlin-assisted restoration, routine test restores, and cloud disaster-recovery capability.
- Automated scheduled backups
- Plans and configurations that include backup start with 300 GB of cloud storage; additional storage is available only with those backup-inclusive services
- Catlin-assisted file or system restores
- Routine test restores
- Cloud disaster-recovery failover when included and configured
Data loss prevention
When data loss prevention is enabled, activity involving protected information can generate policy-based events for review without requiring routine access to personal files.
- Available when Shield or another documented configuration includes it
- Policy-based event details
- Sensitive-data activity visibility
- Not enabled for every customer
Data and privacy
Operational visibility—not routine access to your personal life.
Management systems show the technical information needed to maintain covered services. Routine monitoring does not require Catlin to watch your screen or browse through personal files.
Technical information Catlin can see
- Hardware, software, and device inventory
- Update and vulnerability status
- Security alerts and detection details
- Backup status and failure logs
- Data loss prevention event details when that protection is enabled
Information not routinely accessed
- Personal file contents during routine monitoring
- Passwords or saved sign-in credentials
- A live view of the customer’s screen without an approved session
- File contents outside an approved support or restoration request
- Unrelated personal communications
- Routine browsing contents
Approved access has a defined purpose.
A customer-approved support, investigation, backup, or restoration request may require access to the relevant screen, system, or files. Catlin should explain the purpose before that access begins.
Administrative access
Every technician action should be attributable.
Multi-factor authentication
Every Catlin management console is protected with multi-factor authentication.
Named accounts
Technicians use separate, identifiable administrator accounts rather than shared credentials.
Least privilege
Access is assigned according to role and limited to what is needed for service delivery.
Customer permission
Live remote-control sessions require customer permission before they begin.
Accountability
Administrative activity and remote-session records are retained for review.
Offboarding
Customer access and managed agents are removed when the service relationship ends.
Alert response
Automated first response. Human follow-through.
Catlin Care does not represent that a Catlin employee watches every device around the clock. Here is the actual response model.
- Step 1: At any hour
Protection technology detects activity
Enabled protections evaluate supported security, vulnerability, backup, device-health, and data-protection events.
- Step 2: Automated
The system responds and records
Depending on the event and configuration, the technology may block, contain, quarantine, retry, record, or generate an alert.
- Step 3: During service hours
Catlin reviews relevant alerts
A technician evaluates available details and determines whether follow-up or customer action is appropriate.
- Step 4: When action is needed
We contact, explain, and assist
Catlin communicates the issue in plain language and coordinates the next supported step.
Policies and requests
Public policies and honest procurement answers.
Our public policies explain the legal and privacy terms that apply to Catlin services. Business documentation requests are reviewed individually, and Catlin will confirm what is available before making a commitment.
Common questions
Clear answers about how the service works.
Is Catlin Care monitored by a person 24 hours a day?
No. Protection technology can detect, block, contain, and record activity automatically at any hour. Catlin technicians review alerts and provide human follow-through during service hours according to the applicable service scope.
Does every customer receive every protection listed here?
No. Installed tools and enabled safeguards vary by plan, operating system, device compatibility, customer needs, and documented configuration. Onboarding should identify what is enabled for each covered device.
Can Catlin see my screen or personal files?
Not through routine monitoring. A technician may view your screen during a customer-approved remote session or access relevant files as part of an approved support, investigation, backup, or restoration request.
Does Catlin Care guarantee that no attack or data loss will occur?
No security or backup service can eliminate every risk. Catlin Care is designed to reduce risk, improve visibility, maintain covered protections, and help customers respond and recover when covered events occur.
Does Catlin disclose its security software?
Catlin Care is sold and supported as a managed service. We publicly explain the protection capabilities, access controls, privacy boundaries, and response model while keeping the underlying operational technology stack confidential. Relevant provider information may be disclosed privately when legally or contractually required.
Do third-party certifications certify Catlin?
No. Certifications, audits, or compliance statements held by an underlying technology provider do not automatically certify Catlin Computer Solutions or a customer’s entire environment.
Still have a question?
Talk to the people responsible for your service.
Catlin Computer Solutions is family-owned, Ridgecrest-based, and available nationwide for remote Catlin Care customers.