Protect your computer before the next surprise.

Eligibility requires a currently vendor-supported Windows or macOS release, reliable internet access, enough memory and free storage for the applicable agents, and authorized administrator access during onboarding. Exact minimums and version numbers are verified during onboarding because vendor requirements change.

ARM systems, virtual machines, server operating systems, end-of-life systems, employer-managed devices, organization-managed devices, and systems with conflicting management or security software require manual review and may be unsupported. Final eligibility is confirmed before activation. Last reviewed: July 29, 2026.

Yes. Catlin Care serves households, professionals, and small organizations. Six or more computers route to a volume-pricing consultation.

Yes. Catlin Care remote service is available throughout the United States for eligible computers. Repair and hands-on services are separate from Catlin Care.

Catlin Computer Solutions targets an initial human response within 24 calendar hours. This is not a guaranteed resolution time or emergency-support service. Resolution depends on the issue, access, service exclusions, and complexity. Businesses needing contractual SLA terms can request a consultation.

No. Monitoring, management, updates, security, reporting, and secure remote support are included as described by the plan. Manual repair labor and project work are separately approved and billed.

Core + Backup and Shield include 300GB. Additional storage may be available by custom quote.

No. It is included with Core + Backup at $44.98 per computer, per month, and with Shield at $49.99 per computer, per month.

Pricing is monthly per covered computer. Volume pricing is available for 6+ devices through a quote.

Core + Backup and Shield include 300GB of backup capacity. The data selected for protection, exclusions, backup schedule, retention, encryption controls, and restore method are confirmed during onboarding under the provider configuration available for the eligible device. Catlin Computer Solutions does not publish an unverified recovery-point objective, recovery-time objective, frequency, retention period, data location, encryption method, or restore time.

Customers must keep devices powered and connected as required, monitor capacity and alerts, maintain an independent copy of irreplaceable data, and contact support for restore assistance. Over-capacity service is not guaranteed; additional storage may be available by custom quote. Before cancellation takes effect, request any needed restore or export because retained backup data may be deleted under the applicable provider settings.

After payment, use the protected installation page and schedule the complimentary activation appointment, which typically takes about 15 minutes. We update the computer, verify the management connection, install and configure applicable monitoring, security, and backup software, and confirm protection.

Stripe securely manages monthly billing, invoices, payment methods, and subscription status. The first monthly charge occurs at checkout. Billing does not mean the device is protected; onboarding, installation, and verified activation are still required.

Cancel any time through the Stripe Customer Portal. Cancellation becomes effective at the end of the current paid billing period.

No prorated or partial-period refunds are offered, except where required by law or for a confirmed duplicate or erroneous charge.

Service, monitoring, licensing, remote access, and backup retention end according to the cancellation and applicable vendor terms. Export or restore needed data before service ends.

No. Catlin Care reduces risk and improves management and recovery options but cannot guarantee prevention of every cyberattack, hardware failure, data loss, or interruption.