Troubleshooting & Repair
Identify crashes, startup problems, network issues, and difficult-to-explain behavior.
Regional and mail-in device service
Computer & Phone Repair with Clear Answers.
Get on-site help across our Eastern California service region or request authorized mail-in service from anywhere in the United States.
Start a Repair
Call/Text 760-301-6619
Serving customers since 2015Quote approval before repairMail-in authorization required
Computer repair
Practical service for computers at home and work.
We diagnose the problem, explain the options, and provide a complete quote for approval before work begins.
Virus & Malware Removal
Remove malicious software, secure the system, and reduce the risk of reinfection.
Tune-ups & Optimization
Improve speed and reliability through cleanup, optimization, and appropriate upgrades.
Reinstall & Recovery
Operating-system reinstall services with an approved data-backup option.
Transfer & Basic Recovery
Move files between systems or assess basic computer data-recovery work.
RAM, SSD & Upgrades
Install memory and solid-state drives or discuss other computer upgrades.
Custom Computer Builds
Assembly labor for a custom computer built around an approved scope.
Service Where You Are
On-site computer support is available throughout the listed regional service area. Any applicable travel charge is disclosed before service.
Phone repair
Repair options for all major phone brands.
Service is subject to parts availability. Phone repairs remain quote-based, and no exact turnaround is promised.
Cracked Screens
Screen replacement after device and parts availability are confirmed.
Batteries & Charging
Battery replacement plus charging-port and other charging-problem diagnosis.
Cameras & Audio
Camera, speaker, and audio repair for supported devices.
Water-Damage Evaluation
Evaluate water-damaged phones and provide repair options when practical.
Software Troubleshooting
Investigate phone software problems and explain available next steps.
Phone Data Recovery
Assess recoverable phone data without promising that every device or file can be recovered.
Service boundary: Catlin Computer Solutions does not perform board-level repair, microsoldering, or motherboard repair.
Approved computer pricing
Published rates before you schedule.
The $55 diagnostic deposit is credited to the first hour of labor on that device. Phone repair remains quote-based; a $55 diagnostic deposit may be required when diagnosis is needed for an accurate quote.
Start a RepairDiagnostics & troubleshooting
Diagnostic deposit$55
General IT / troubleshooting$80/hr
Virus removal & tune-ups
Standard virus removal$120
Advanced virus removal$150–$180
Tune-up / optimization$80
Operating system & data services
Operating system reinstall$100
OS reinstall + data backup$140–$160
Data transfer$80–$120
Basic data recovery$100–$200
Hardware & custom computers
RAM installation$40–$60
SSD installation$60
Custom computer build laborFrom $250
Regional on-site service
Computer and phone repair across our region.
On-site service is available in Ridgecrest, Inyokern, Trona, Randsburg, California City, Tehachapi, Lake Isabella, Kernville, Lone Pine, Big Pine, Mammoth Lakes, and surrounding communities throughout the region.
On-site service within Ridgecrest does not currently carry an additional service-call fee. Travel outside Ridgecrest starts at $25 and is disclosed before service. Mail-in repair is also available in these communities and throughout the United States.
Before service begins
- We confirm the device and reported issue.
- A diagnostic deposit may be required.
- You receive a complete quote after diagnosis.
- No repair work begins without your approval.
- Timing depends on the problem, parts, shipping, and authorization.
Authorized mail-in repair
Request service before shipping your device.
Mail-in repair is available throughout the United States for computers and phones accepted through the intake process. Never ship a device until Catlin Computer Solutions has authorized it and provided intake instructions.
1. Request authorization
Contact us with the device type and problem. We confirm whether the device can enter the mail-in process.
2. Pack and ship
After authorization, securely package the device. You pay for and insure inbound shipping. Back up data first when possible.
3. Diagnose and approve
A diagnostic deposit may be required. You receive a complete quote, and no repair begins without authorization.
4. Repair and return
Approved work begins when parts are available. Return shipping will be added to the final invoice.
Mail-in service terms at a glance
- The diagnostic deposit remains due if repair is declined or the device cannot be repaired.
- Repair time begins after arrival, diagnosis, authorization, and required-parts availability.
- Labor carries a 30-day warranty. Parts follow the applicable supplier or manufacturer warranty.
- We communicate the diagnosis, quote, authorization status, and return-shipping arrangements during the process.
- The shipping destination is provided only after authorization and intake.
Secure repair intake
Request authorization before drop-off, on-site service, or shipping.
This starts an intake record only. It does not authorize repair work and does not reveal a shipping destination. Never enter a device password or account credential here.
Start your repair
Choose a time or contact us first.
Use the scheduler for an authorized intake conversation, or call or text for help choosing on-site or mail-in service.
Repair appointment or intake
Select an available time to discuss your device and next steps.
Secure booking: an applicable $55 diagnostic deposit is credited to the first hour of labor on that device. By booking, you acknowledge the Privacy Policy and agree to the Terms of Service.
Call/Text 760-301-6619
Ongoing computer protection
Want help preventing the next computer problem?
Catlin Care is a separate nationwide monthly service for eligible Windows and Mac computers.