1. Scope and Key Commitments
1.1. Who this policy covers. This Privacy Policy explains how Cathouse Industries LLC, doing business as Catlin Computer Solutions (“CCS,” “we,” “us,” or “our”), handles personal information when you visit CatlinComputers.com, contact us, book service, submit a lead, approve a repair, use remote support, purchase Catlin Care, enroll a device or cloud account, or receive business IT or digital services.
1.2. What this policy does not replace. A business customer may sign additional privacy, security, confidentiality, data-processing, or business associate terms. Those terms govern the covered business data where they conflict with this Policy.
1.3. Our commitments. CCS will collect information for defined business purposes, limit technician access to what is reasonably necessary, use service providers under appropriate arrangements, maintain reasonable safeguards, retain information only as needed, and provide the choices described below.
| Current privacy position CCS does not sell personal information. CCS does not share personal information for cross-context behavioral advertising as of the effective date. If these practices change, CCS will update this Policy and provide the notices and choices required by applicable law before the change applies. |
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2. Information We Collect
| Category | Examples |
|---|---|
| Identifiers and contact information | Name, business name, billing and service address, email, telephone number, account username, customer ID, and authorized contacts. |
| Transaction and commercial information | Services requested, estimates, work orders, invoices, payments, subscription plan, device or user quantity, refund and dispute records, and service history. |
| Payment information | Payment status, card brand, last four digits, billing token, and processor transaction identifiers. Full card numbers are generally handled by the payment processor, not CCS. |
| Appointment and location information | Requested appointment time, service address, access instructions, travel area, and communications about arrival. |
| Device and technical information | Device name, manufacturer, model, serial number, operating system, IP address, hardware and software inventory, health, patch status, vulnerabilities, security alerts, and identifiers used by management tools. |
| Support and repair content | Reported symptoms, photographs, logs, diagnostic results, remote-session metadata, technician notes, files selected for transfer or recovery, and limited file or screen content needed for the authorized service. |
| Cloud-account information | Authorized Microsoft 365 or Google Workspace tenant, user, mailbox, backup, security, and configuration information needed for the selected service. |
| Credentials and sensitive information | Temporary passwords, one-time codes, administrative permissions, authentication tokens, or other information provided for service. CCS asks customers to use secure methods and limits use to the authorized purpose. |
| Communications | Emails, texts, call notes, forms, reviews, complaints, survey responses, and support correspondence. |
| Website and cookie information | Browser, device type, referring page, pages viewed, clicks, approximate location derived from IP, and cookie or similar identifiers. |
| Business, lead, and project information | Organization, title, service interest, current website, project goals, requested pages or features, content readiness, timeline, planning budget, referral source, permission to contact, and non-sensitive notes entered in ForgeDesk or another approved system. |
| Inferences | A practical assessment of service need, device risk, likely support category, fraud risk, or customer preference based on the information above. |
Sources of information
- Directly from you, an authorized representative, or a referral source acting with permission.
- Automatically from the website, device-management agents, security tools, backup systems, and remote-support tools.
- From payment processors, scheduling providers, cloud platforms, vendors, manufacturers, and support partners.
- From public business records, directories, social-media pages, and other lawful sources used for business-to-business outreach.
- From service records created by CCS personnel and automated systems.
3. How We Use Information
| Purpose | How information supports it |
|---|---|
| Provide and administer Services | Create accounts, schedule appointments, travel to service locations, diagnose and repair devices, process orders, enroll subscriptions, provide remote support, and manage cloud services. |
| Security and reliability | Monitor device health, deploy updates, detect vulnerabilities and threats, investigate incidents, authenticate users, prevent fraud, and protect CCS and provider systems. |
| Backup and recovery | Create, transmit, store, verify, restore, and delete backups according to the selected plan and instructions. |
| Billing and records | Process payments, issue estimates and invoices, reconcile licenses, manage taxes, refunds, disputes, collections, and legally required repair or consent records. |
| Customer communication | Send appointment confirmations, service updates, renewal and fee notices, security alerts, support responses, cancellation confirmations, and other transactional messages. |
| Improvement and analytics | Understand service demand, troubleshoot systems, improve workflows, measure website performance, develop new offerings, and train personnel using appropriately limited data. |
| Marketing | Send offers or business communications where permitted, honor opt-outs, manage referrals, and measure campaigns without selling personal information. |
| Legal and compliance | Comply with law, court orders, audits, licensing, tax, insurance, safety, sanctions, export controls, and enforce agreements. |
| Business operations | Manage vendors, contractors, quality, finance, insurance, acquisitions, and continuity planning. |
3.1. Lawful bases outside the United States. Where applicable law requires a lawful basis, CCS generally relies on performance of a contract, steps requested before contract, legitimate interests in providing secure services, compliance with legal obligations, protection of vital interests in an emergency, or consent where required.
4. Device, Support, and Backup Data
4.1. Technician access. CCS personnel may access device, account, or file information only when reasonably necessary for the authorized task, testing, security, quality review, or legal compliance. Personnel are prohibited from browsing unrelated personal content.
4.2. Remote sessions. Remote-support tools may display your screen and collect connection, device, session, and technician metadata. CCS does not record screen content by default. If recording is needed for training, evidence, or a project, CCS will disclose it and obtain authorization where required.
4.3. Management and security telemetry. Catlin Care agents may collect device identifiers, operating-system and software inventory, update status, hardware health, security events, vulnerabilities, alerts, and action results. This information is used to operate, secure, report on, and troubleshoot the selected Services.
4.4. Backup content. Backup providers may process the content of selected files, mailboxes, cloud drives, collaboration platforms, or system images. Backup content may include personal or sensitive information chosen by the customer. CCS accesses content only for support, restore, security, or administration as authorized.
4.5. Credentials. CCS prefers customer-assisted login, temporary credentials, role-based service accounts, and one-time codes. Credentials are stored only when necessary and should be transmitted through an approved secure method. Customers should change temporary credentials after service.
4.6. Protected health and regulated data. Do not provide protected health information or other regulated data through ordinary booking, email, or support channels. A regulated customer must complete a separate review and any required business associate, data-processing, security, or compliance agreement before CCS knowingly handles regulated data.
5. Cookies and Website Technologies
5.1. Essential technologies. The website and connected services may use cookies, local storage, session identifiers, and similar technologies required for security, forms, checkout, scheduling, preferences, and reliable operation.
5.2. Analytics. When enabled and accepted through the website privacy choices, CCS may use Google Analytics 4 to understand traffic, plan views, assessment progress, checkout interest, and site performance. Advertising platforms do not receive names, email addresses, phone numbers, or form contents from CCS event tracking.
5.3. Advertising technologies. Google Ads conversion measurement and Meta Pixel remain disabled unless valid account identifiers are configured and the visitor accepts advertising measurement. If enabled, they may receive limited event, page, device, campaign, and pseudonymous browser information. CCS honors applicable consent and opt-out requirements.
5.4. Browser choices. You may control cookies through browser settings. Blocking essential technologies may prevent forms, checkout, scheduling, or account features from working.
5.5. Global Privacy Control. Where legally required and technically applicable, CCS will treat a recognized opt-out preference signal such as Global Privacy Control as a request to opt out of sale or sharing. Because CCS states that it does not sell or share personal information, the signal should not change ordinary service processing.
6. How We Disclose Information
| Recipient category | Reason for disclosure |
|---|---|
| Named service providers | Stripe processes payment, subscription, tax, and customer-portal activity; Cal.com supports scheduling; Netlify hosts the site, functions, forms, and operational records; Action1 supports endpoint management and remote administration; Acronis supports applicable backup, recovery, and security functions; and configured Google or Meta services provide consented measurement. Each provider processes information under its own terms and CCS configuration. |
| Customer-authorized recipients | People, businesses, cloud tenants, manufacturers, vendors, insurers, or specialists you ask CCS to contact or use. |
| Business account administrators | Authorized organization administrators may receive information about covered users, devices, tickets, security status, backups, billing, and service use. |
| Legal, safety, and security recipients | Government, courts, law enforcement, regulators, insurers, incident responders, or affected parties when reasonably necessary and permitted or required by law. |
| Business transactions | Potential or completed investors, lenders, buyers, successors, and advisers in a merger, financing, reorganization, or sale, subject to appropriate confidentiality and legal safeguards. |
| Professional advisers | Attorneys, accountants, auditors, tax advisers, and insurers who need information for professional services. |
| Public disclosures | Reviews, testimonials, case studies, photographs, or customer names only with appropriate permission, except information you independently make public. |
6.1. Minimum necessary disclosure. CCS seeks to disclose only the information reasonably needed for the purpose and requires providers to protect information through contract, platform terms, professional duties, or other appropriate safeguards.
7. Sale, Sharing, and Targeted Advertising
7.1. No sale. CCS does not sell personal information for money or other valuable consideration as of the effective date.
7.2. No cross-context behavioral advertising sharing. CCS does not share personal information for cross-context behavioral advertising as of the effective date. Ordinary disclosure to service providers for payment, scheduling, security, hosting, backup, and support is not treated by CCS as a sale or targeted-advertising disclosure.
7.3. No discrimination. CCS will not unlawfully discriminate against a person for exercising an applicable privacy right. A service may be unavailable when information is genuinely required to provide it, authenticate the request, protect security, or comply with law.
8. Retention
CCS retains information only as long as reasonably necessary for the purposes described, legal obligations, security, disputes, and business records. Retention may vary by record type, applicable law, contractual requirements, and the settings of the service providers used to deliver the requested service.
| Record type | Typical retention |
|---|---|
| Repair estimates, authorizations, service receipts, and invoices | At least 3 years, or longer when needed for tax, warranty, dispute, or legal requirements. |
| Automatic-renewal consent records | At least 3 years or 1 year after the subscription ends, whichever is longer. |
| Account, transaction, and tax records | Generally 7 years after the transaction or account closure. |
| Support tickets, communications, and technician notes | Generally 3 years after closure, longer for business contracts, security incidents, or disputes. |
| Device-management and security telemetry | For the subscription term and generally up to 12 months after termination, subject to vendor configuration, security need, and de-identification. |
| Backup content | According to the selected plan, retention policy, and provider configuration; it may be deleted promptly after termination or account removal. |
| Temporary data-transfer or recovery copies | Deleted after service and verification, generally within 30 days unless a different period is approved or legally required. |
| Marketing contact information | Until opt-out or the relationship becomes inactive, with a suppression record retained to honor the opt-out. |
| Security and access logs | Generally 1 to 3 years depending on risk, system, contract, and incident requirements. |
| Job applicants, contractors, and referral records | According to employment, tax, contract, and legal requirements, generally 4 to 7 years after the relationship or decision. |
8.1. Deletion limitations. Deletion may be delayed by backup cycles, legal holds, fraud prevention, security investigations, tax rules, contractual requirements, or technical limitations. CCS may retain de-identified information that cannot reasonably identify a person.
9. Security
- Role-based access and least-privilege practices.
- Multifactor authentication where supported.
- Encryption in transit and provider-managed encryption at rest where available.
- Secure payment processing through third-party processors.
- Endpoint, patch, malware, logging, and access controls appropriate to the system.
- Confidentiality, data-security, and acceptable-use requirements for personnel and contractors.
- Vendor review proportionate to the sensitivity and importance of the service.
- Incident investigation, containment, notification, and remediation procedures.
9.1. No perfect security. No transmission, device, cloud platform, backup system, or security control is completely secure. CCS cannot guarantee that unauthorized access, loss, malware, provider failure, or human error will never occur.
9.2. Customer security. You are responsible for protecting your devices and credentials, using multifactor authentication, limiting account access, maintaining backups, and promptly reporting suspected compromise to support@catlincomputers.com or 760-301-6619.
10. Privacy Rights and Choices
10.1. General requests. You may ask CCS to provide access to, correct, delete, or explain personal information associated with you. CCS will honor requests where required by law and may voluntarily honor reasonable requests where the law does not require it.
10.2. California rights. If CCS becomes subject to the California Consumer Privacy Act for a given request, California residents may have rights to know, access, correct, delete, opt out of sale or sharing, limit certain use of sensitive personal information, and receive nondiscriminatory treatment, subject to statutory exceptions. CCS currently does not sell or share personal information as described above.
10.3. Submitting a request. Submit a request by emailing support@catlincomputers.com with “Privacy Request” in the subject or by calling 760-301-6619. CCS may add a web request form or toll-free number if required by applicable law. Identify the request, the account or transaction, and the information needed to locate the record.
10.4. Verification and agents. CCS may verify identity, authority, and account ownership before responding. An authorized agent may submit a request where permitted, but CCS may require proof of authorization and direct identity verification.
10.5. Exceptions. CCS may deny or limit a request where information is needed to complete a transaction, provide security, detect fraud, comply with law, exercise legal rights, maintain required records, protect another person, or satisfy another permitted exception. CCS will explain a denial where required.
10.6. Marketing choices. You may unsubscribe from marketing email using the message link or by contacting CCS. Transactional, security, billing, support, and legal communications may still be sent while relevant.
10.7. Account and subscription choices. You may update account information through the available portal or by contacting CCS. Subscription cancellation is governed by the Terms of Service and must remain available through the legally required methods.
Submit a Privacy Request
Use this secure form to start an access, correction, deletion, opt-out, or appeal request. Do not include passwords, payment-card information, medical information, or device credentials. We will verify identity before disclosing or deleting records.
11. Children and International Users
11.1. Children. The website and Services are intended for adults and organizations. CCS does not knowingly collect personal information directly from children under 13 without appropriate parental authorization. A parent or guardian should contact CCS if a child submitted information.
11.2. International transfers. CCS and its providers may process information in the United States and other countries. Privacy laws may differ from those in your location. Where required, CCS will use contractual or other lawful transfer safeguards appropriate to the service and jurisdiction.
11.3. Local rights. A person outside California may have additional rights under local law. CCS will evaluate a properly submitted request under the law that applies to the processing and relationship.
12. Changes and Contact
12.1. Policy changes. CCS may update this Policy to reflect services, vendors, technology, or law. The effective date will be revised. Material changes will be communicated through the website, email, account notice, or another appropriate method.
12.2. Contact. Privacy questions, requests, and security reports may be sent to Catlin Computer Solutions.
Catlin Computer Solutions
Ridgecrest, California 93555
Phone: 760-301-6619
Email: support@catlincomputers.com
Website: CatlinComputers.com